Welcome to Nuvella Shop’s FAQ section! We’re here to make your fashion journey as smooth and enjoyable as possible. Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

🛍️ Product Information

What types of products does Nuvella Shop offer?
We specialize in affordable luxury fashion items including:
  • Bags & Accessories
  • Footwear (Boots, Flats, Pumps, Sandals, Sneakers)
  • Ready-to-Wear collections
  • Separate collections for Men and Women
Are your products suitable for both men and women?
Yes! We offer dedicated collections for both Man and Woman, ensuring everyone can find their perfect style at Nuvella Shop.
What’s the quality of your fashion pieces?
We believe everyone deserves to look fabulous without breaking the bank. Our pieces combine style, quality, and affordability – perfect for refreshing your seasonal wardrobe or adding statement pieces to your collection.

🚚 Shipping & Delivery

How long does order processing take?
All orders are carefully processed within 1-2 business days before shipping. This ensures your fashion pieces arrive in perfect condition, ready to wear and impress!
What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after dispatch
  • Free Shipping: Via EMS – 15-25 days after dispatch (minimum $50 order)
Do you ship worldwide?
We proudly ship globally! However, due to carrier restrictions, we’re currently unable to deliver to some remote areas and certain Asian regions. Whether you’re in Philadelphia or Paris, we’ll get your fashion finds to you!
Can I track my order?
Absolutely! With our Standard Shipping option, you can track your package every step of the way through our premium carrier partners DHL or FedEx.

↩️ Returns & Exchanges

What is your return policy?
We offer a generous 15-day return policy from the date you receive your items. Your satisfaction is our priority because we believe everyone deserves to feel confident in their style choices.
What if my items aren’t perfect?
No worries! If your new pieces aren’t quite right, simply contact our customer service team within 15 days of receipt. We’re here to help make it right.

💳 Payments & Security

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Shop with confidence knowing your transactions are secure and protected.
Is my payment information secure?
Absolutely! We use industry-standard security measures to protect your personal and payment information. You can shop with complete peace of mind.

❓ Need More Help?

How can I contact customer service?
Our friendly customer service team is always here to help! Reach us at:
Email: [email protected]
We’re committed to making your Nuvella Shop experience consistently fabulous!
Where is Nuvella Shop located?
Our company address is:
590 Spring Avenue, Philadelphia, US 19108
We bring affordable luxury to fashion enthusiasts across the globe!

Nuvella Shop – Where fashion meets affordability, delivered to your doorstep.